Terms and Conditions

Who is Nonalcbev.com?

Nonalcbev.com is a commercial website owned and operated by Premier Brands, Ltd. a
company incorporated under the Laws of Canada.

TERMS & CONDITIONS​

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS
WEBSITE. Your use of nonalcbev.ca is expressly conditioned on your acceptance without
modification of the following terms and conditions (the “Terms and Conditions”). By using
Premier Brands, you confirm your acceptance of these Terms and Conditions.

Premier Brands, Ltd. may, in its sole discretion and for any reason, modify, supplement or
amend these Terms and Conditions without any notice or liability to you or any other person by
posting revised Terms and Conditions on the Premier Brands web site. Your continued use of
the Premier Brands web site signifies your acceptance of such revised Terms and Conditions, as
such, check back often to read the most recent version.

Privacy Policy​

Premier Brands is committed to protecting the privacy and security of your personal
information obtained by reason of your doing business with us.

Our Privacy Charter explains the types of customer personal information we collect, how it is
used and the steps we take to ensure your personal information is handled appropriately.

Privacy Charter​

Our Privacy Charter is our commitment to you. It’s our company policy on how we protect your
personal information.

What is personal information?

Personal information is information about an identifiable individual. Personal information
includes such things as your name, address, age, income, date of birth, gender, financial
information and credit records, as well as your opinions, preferences and purchase patterns.

Privacy Principles

1. We are accountable to you Premier Brands is responsible for all personal information under its control, including any personal information that is transferred to third parties for processing, storage or other purposes. To achieve this objective, Premier Brands has developed and implemented this Privacy Charter.

2. Why we collect your personal information

Premier Brands identifies the purpose for which your personal information is collected. We do
this before or at the time the information is actually being collected. We collect, use and
disclose your personal information in order to:

  • process your application for a product, provide a service or administer the Premier Brands
    loyalty reward program (Loyalty Program);
  • better understand your product and services needs and to offer relevant information,
    products, services and rewards to meet those needs;
  • determine your interest and eligibility for, and where appropriate provide you with,
    products, services and loyalty rewards;
  • administer the delivery of products, services and loyalty rewards to you;
  • track and analyze your purchases, other transactions, shopping patterns, account activity,
    and payment history for marketing analysis purposes or making promotional offers to you;
  • conduct surveys and analysis for research, statistical and product development purposes
    (information will be anonymized to the extent possible);
  • verify your identity and protect against error and fraud;
  • assess and update your credit-worthiness on an ongoing basis;
  • process, service, analyze and audit your relationship with us, including collecting any
    money you owe us;
  • support promotions and contest administration;
  • perform tests to implement or modify systems;
  • comply with legal and regulatory requirements; and
  • achieve other purposes as may, from time to time, be permitted by law.

By providing your information to Premier Brands, you consent to Premier Brands using your
personal information for the purposes outlined above. Withdrawal of consent to collect, use
and disclose your personal information for purposes of your participation in the Loyalty
Program may restrict our ability to provide you with some of the privileges and opportunities of
being a member.

3. We obtain your consent to collect, use or disclose your personal information

Premier Brands obtains your consent to collect, use or disclose your personal information,
except as permitted by law. The method of obtaining consent depends on the circumstances
and the sensitivity of the information. Consent may be oral or written, express or implied. Your express consent (verbal, written or electronic agreement) is obtained to collect, use or disclose
sensitive personal information. Implied consent is obtained in circumstances where a customer
relationship already exists, express consent has previously been given, or the purpose of using
the personal information is reasonably apparent to you.

You can change your consent preferences at any time by contacting Premier Brands’ Customer
Relationship Contact Centre (see Contact Information, below).

“Opting-out” or withdrawing your consent

If you decide that you do not want to receive marketing offers for products and services, you
may always withdraw or refuse your consent at any time by calling us toll-free at 1-866-855-
9395. Your request will be promptly processed but may not be in time to remove you from
promotions already in progress. Please note that even if you have opted out of receiving
marketing communications, we may still contact you for purposes of administering your
account.

The consequences of withdrawing or refusing consent

If you decide to withdraw or refuse your consent, our ability to communicate with you will be
diminished. For example, we will generally not be able to tell you about price discounts,
rewards, contests, or other products and services that may be of value to you.

4. We limit collection of your personal information

Premier Brands collects only the information required to provide products and services to you.
If the personal information we require is collected for a reason other than as outlined in this
Privacy Charter, your consent will be obtained before or at the time the information is
collected. Premier Brands will collect personal information only by clear, fair and lawful means.

5. We limit use, disclosure and retention of your personal information

Premier Brands uses and discloses your personal information only for the purposes for which it
was collected, except with your consent or as required by law.

We assure you that we do not sell or rent personal information. We only provide your personal
information within Premier Brands and across our various businesses, with current or future
Partners in the Loyalty Program, and with third party service providers for the administration of
certain promotional activities, and to ensure your needs are met and you are receiving
optimum value from your participation in the Loyalty Program.

We may transfer your personal information to entities outside Premier Brands, such as our
vendors, suppliers and agents who assist us in serving you (“Service Provider”). When your personal information is transferred to a Service Provider, we require them to protect the
information in a manner that is consistent with this Privacy Charter.

Premier Brands retains your personal information only as long as it is required for our business
relationship or as required by law. In the unlikely event that Premier Brands, any of its affiliated
companies, brands or substantially all of any of their assets are acquired by an unrelated third
party, your personal information may be one of the transferred assets. By providing your
personal information to us, you agree that we may disclose your personal information, on a
confidential basis, to any prospective transferee and its professional advisors for the purposes
of their due diligence investigations, the completion of any such transaction and the continued
operation of the acquired business.

6. We keep your personal information accurate

We want to keep your personal information up to date, accurate and relevant for its intended
use. We rely on you to let us know if your address, telephone number or other information
changes, so that we may provide you with the best possible service.

7. How we protect your personal information

The security of your personal information is important to us. We will protect your personal
information with appropriate safeguards and security measures. All of our Service Providers are
required under their contracts with us to maintain your confidentiality and may not use your
information for any unauthorized purpose. When we are required by law to provide
information, we take reasonable steps to verify the lawful authority for the collection and we
disclose only the information that is legally required. We review our procedures and security
measures regularly to ensure that they are properly administered and remain effective and
appropriate for the sensitivity of the information.

8. We are open about our privacy and security policy

We are committed to providing you with understandable and easily available information about
our policies and practices related to management of your personal information.

9. You can access your personal information stored by us

You have the right to request access to your personal information we have on record in order
to ensure it is accurate. If there are discrepancies, your information can be updated as
appropriate. To access your personal information, a request must be submitted in writing to us
(see Contact Information below). We will respond to your request for access or information in a
reasonable time. There may be times when we are unable to fulfill your request – for example,
if providing access to your personal information would reveal confidential commercial or proprietary information or personal information about someone else (and we are unable to
separate your data), or if we are prohibited by law from disclosing the information.

10. We respond to your questions, concerns and complaints about privacy

Premier Brands responds in a reasonable time to your questions, concerns and complaints
about the privacy of your personal information and our privacy policies and procedures. We will
investigate and respond to any concern you have regarding the handling of your personal
information. In most cases, an issue can be resolved simply by telling us about it and discussing
any issues.

Contact Us

  • By calling our Customer Relationship Contact Centre at 1 888 855 9395
  • By e-mail at info@premierbrands.ca
  • By mail at 2-2880 Brighton Road, Oakville, ON L6H 5S3 – Re: Privacy Information

Ratings and Reviews

Premier Brands enables visitors to Premier Brands to provide Premier Brands with feedback by
email or otherwise (“Customer Content”). If you provide Customer Content you grant Premier
Brands a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use,
delete, reproduce, modify, adapt, publish, translate, create derivative works from, distribute,
and display such Customer Content throughout the world in any media, now known or
hereafter developed, for any purpose whatsoever, commercial or otherwise, without providing
compensation to you or any other person, without any liability whatsoever, and free from any
obligation of confidence and you waive any and all moral rights in the Customer Content. You
also grant Premier Brands the right to use the name you submit with the Customer Content, if
any, in connection with Premier Brands’ rights hereunder.

Your email or any other personal information you provide in connection with your feedback
may be used to contact you regarding the information you have provided as well as for
administration and/or other purposes as outlined in the Terms and Conditions.

Ratings and Reviews

Premier Brands enables visitors to Premier Brands to provide Premier Brands with feedback by
email or otherwise (“Customer Content”). If you provide Customer Content you grant Premier
Brands a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use,
delete, reproduce, modify, adapt, publish, translate, create derivative works from, distribute,
and display such Customer Content throughout the world in any media, now known or
hereafter developed, for any purpose whatsoever, commercial or otherwise, without providing
compensation to you or any other person, without any liability whatsoever, and free from any
obligation of confidence and you waive any and all moral rights in the Customer Content. You
also grant Premier Brands the right to use the name you submit with the Customer Content, if
any, in connection with Premier Brands’ rights hereunder.

Providing Goods and Services to People with Disabilities

Who is Premier Brands?

For purposes of this Customer Service Accessibility Policy, “Premier Brands” means Premier
Brands, Ltd., also includes any successors or subsidiaries of the above-listed company.

Our Commitment

We are committed to eliminating barriers and improving accessibility for persons with
disabilities and to providing goods and services in a way that respects the dignity and
independence of people with disabilities. People with disabilities will be given the same
opportunity to access and benefit from our goods and services, in the same place and in a
similar way as with other customers.

Communication

When communicating with a person who has a disability, we will communicate in a manner that
takes into account the person’s disability.

We will train employees who communicate with customers on how to interact and
communicate with people with various types of disabilities.

Telephone Services

We are committed to providing fully accessible telephone services to our customers. We will
train employees to communicate with customers over the telephone in clear and plain
language.

Assistive Devices

We are committed to serving persons with disabilities who use assistive devices to obtain, use
or benefit from our goods and services. We will ensure that our employees are trained and
familiar with various assistive devices that may be used by customers with disabilities while
accessing our goods or services.

We will also ensure that our employees know how to use assistive devices that are available in
various locations for customers use.

Service Animals

We welcome persons with disabilities who are accompanied by service animals. Service animals
are allowed on the parts of our premises that are open to the public.

If a service animal is legally excluded from some parts of the premises, we will provide
alternative measures to enable the person to obtain, use or benefit from our services.

We will ensure that all employees are properly trained on how to interact with people with
disabilities who are accompanied by a service animal.

Support Persons

Any person with a disability who is accompanied by a support person will be allowed to enter
our premises with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support
person while on our premises.

Notice of Temporary Disruption in Service

We will provide customers with notice in the event of a planned or unexpected disruption in
the facilities or services usually used by persons with disabilities. This notice will include
information about the reason for the disruption, its anticipated duration, and a description of
alternative facilities or services, if available.

This notice will be placed at all public entrances and at the point of disruption. This notice will
be provided in accessible formats as required.

Training

We will provide training to all employees, volunteers and others who deal with the public or
other third parties on behalf of CTC, and to all individuals who are involved in the development
and approval of the customer service policies, practices and procedures.

Training must be completed during the employee orientation process.

Training will include:

  • A review of the Accessibility for Ontarians with Disabilities Act, 2005 and the
    requirements of the Customer Service Standard.
  • How to interact and communicate with people with various types of disabilities.
  • How to interact with people with disabilities who use an assistive device or require the
    assistance of a service animal or support person.
  • How to use the equipment or assistive devices that are available on our premises or that
    we otherwise provide that may help with the provision of goods and services to people with
    disabilities.
  • What to do if a person with a disability is having difficulty in accessing our goods and
    services.
  • Premier Brands’  policies, practices and procedures governing the provision of goods or
    services to people with disabilities.

Training records will be kept, including the dates when the training is delivered the number of
employees to whom the training was provided and their names.

Feedback Process

The ultimate goal of Premier Brands is to meet and surpass customer expectations while
serving customers with disabilities. Comments on our services regarding how well those
expectations are being met are welcome and appreciated.

Feedback regarding the way Premier Brands provides goods and services to people with
disabilities can be made by completing the feedback form, sending an e-mail to the store (form
and address details available through customer service desk) or by speaking directly with a
manager on duty. All feedback will be directed to the store manager. We will make all
reasonable efforts to address concerns or complaints immediately.

Click here to obtain a copy of the AODA Customer Feedback Form

Availability of Accessible Customer Service Documents

We shall, upon request, give a copy of this policy to any person. Requests for accessible
customer service documents should be made to the store manager or supervisor on duty. If a
person with a disability requests a copy of this policy, we will provide the policy, or the
information contained within the policy, in a format which takes into account the person's
disability.

Modifications to This or Other Policies

We are committed to developing customer service policies that respect and promote the
dignity and independence of people with disabilities. Therefore, no change will be made to this
policy before considering the impact on people with disabilities. Any policy of Premier Brands
that does not respect and promote the dignity and independence of people with disabilities will
be modified or removed.

Questions About This Policy

This policy exists to achieve service excellence to customers with disabilities. If anyone has a
question about the policy, or if the purpose of a policy is not understood, please speak to the
store manager or supervisor on duty who will escalate your question or concern accordingly.

PRIVACY FAQ

Our FAQ provide answers to important questions that you may have regarding your information and your privacy. Premier Brands knows that our customers trust us with their personal information and it is our intention to continuously earn that trust by treating your personal information with care.

Why do we need your personal information?

We need your personal information in order to do business with you. Following are some
examples of the personal information that our Retail Services, Financial Services and Loyalty
Program need and why.

Who is Nonalcbev.com?

Nonalcbev.com is a commercial website owned and operated by Premier Brands, Ltd. a
company incorporated under the Laws of Canada.

What is “personal information”?

Personal information means information about an identifiable individual. Personal information
includes such things as name, address, age, income, date of birth, financial information and
credit records, as well as your opinions, preferences and purchase patterns.

Why do we need your personal information?

We need your personal information in order to do business with you. Following are some
examples of the personal information that our Retail Services, Financial Services and Loyalty
Program need and why.

Who is Nonalcbev.com?

Nonalcbev.com is a commercial website owned and operated by Premier Brands, Ltd. a
company incorporated under the Laws of Canada.

Retail Services

Most of the information collected about you for retail services is very basic information that we
need to complete a purchase, provide you with a refund or exchange or process and keep track
of transactions and report back to you. Examples of information that may be collected to
complete an in-person purchase or refund may include things such as your name, address,
telephone number, and a description of the item requested or purchased.

Generally, we request your address and phone number only if the item you purchased will be
sent to you at a later date, or if you are receiving a refund.

You may visit one of Premier Brands' websites just to browse, or you may actually make an online purchase. If you make a purchase, we collect personal information such as your name, address, e-mail address, phone number and credit card information. Website Terms and
Conditions are available on each Premier Brands website.

Demographic Information

We may collect and use personal information in an aggregated form about our customers to
improve our services, to study trends, for statistical analysis, to develop products and
programs, for marketing purposes and/or for industry reporting purposes. Aggregated
information does not identify any individual customer. We may share such aggregated
information with members of the Premier Brands family of companies, our partners, our
agents, service providers that we employ and advertisers.

What are “cookies”?

Cookies are small text files that contain a unique identifier which is placed on your computer.
When you visit a website, the website saves the file with a matching identifier. When you revisit the site days or weeks later, the site can recognize you by matching the cookie on your
computer with the matching identifier in its database.

How can you opt-out of receiving marketing?

You may decide that you do not want your personal information used or shared for marketing
purposes. If this is the case, you may always withdraw or refuse your consent at any time by
calling us toll-free at 1-866-846-5841. We will process your request as soon as possible but it
may not be in time to remove you from promotions already in progress. Please remember that
even if you have opted out of receiving marketing communications, we may still contact you for
non-marketing purposes such as fraud, collections, account maintenance and transactional
purposes. You may unsubscribe from email marketing at any time by clicking the unsubscribe
link included in the footer of every marketing email.

How can you review and/or obtain copies of the personal information we have about you?

You can request access to your personal information stored by us. Your request must be
submitted in writing to:

Premier Brands, Ltd.
2-2880 Brighton Road
Oakville, ON L6H 5S3
Re: Privacy Inquiries

Once we receive your written request, our goal is to respond to your request within thirty (30)
days of receipt. If, for some reason, we are unable to respond to your request within this time
frame, we will contact you directly and explain the reason for delay.

There may be times where the law permits us to refuse your request to access your personal
information. For example, if providing access to your personal information would reveal
confidential commercial or proprietary information or personal information about someone
else (and we are unable to separate your data), we may be unable to fulfill your request.

If we refuse access to your personal information, we will contact you directly. If you wish, you
may then choose to file a complaint with the Privacy Commissioner of Canada.

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