Our priority is to get your products delivered to you as quickly and safely as possible. However, there is no way to be 100% sure that a package will survive the journey intact. We will replace or refund, whichever is the most practical, the cost of any items that arrive broken at a $/bottle rate equal to the average $/bottle cost of the purchase (less shipping costs). Please contact firstname.lastname@example.org for further details.
Money back guarantee
If you aren’t happy with our products, you may return any unused and unopened bottles within 14 days of delivery, and we will return your money for these bottles. Bottles must be in re-saleable condition. Delivery charges are not refundable. If you wish to return any items to us, please contact us first to arrange the return. We’ll also pay the return shipping costs if the return is a result of our error (eg. you received an incorrect item).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.